Returns & Refunds policy

Last updated: 01-14-2026

Due to the nature of perishable, handmade dog treats, all sales are final.

1. No Returns

We do not accept returns on food products for safety reasons.

2. Damaged or Incorrect Orders

If your order arrives:

Damaged
Incorrect
Missing items

Please contact us within 48 hours of delivery with photos and order details. We will gladly offer a replacement or refund when appropriate.

3. Order Cancellations

Orders may be canceled before production or shipping.
Once an order has been prepared or shipped, it cannot be canceled.

4. Refund Method

Approved refunds will be issued to the original payment method.

Return Policy – Dog Accessories

Last updated: 01-14-2026

At Rick Allen Acres, we take pride in creating high-quality, handmade dog accessories. Due to hygiene and safety considerations, our return policy for accessories is outlined below.

1. Eligible Items

Returns are accepted only for unused, unworn, and unwashed dog accessories, including:

Homemade dog bandanas
Dog toys

Items must be in original condition and free from pet hair, odors, or damage.

2. Return Timeframe

Return requests must be made within 2 days of delivery or pickup.
Items returned without prior approval will not be accepted.

3. Non-Returnable Items

The following items cannot be returned:

Used, worn, or washed items
Items damaged by pets
Custom or personalized items
Clearance or sale items

4. How to Request a Return

To request a return, please contact us at:
📧 gotdogtreats@gmail.com

Include:

Order number
Item(s) you wish to return
Reason for the return

Once approved, return instructions will be provided.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping method.

6. Refunds

Approved returns will be refunded to the original payment method.
Original shipping costs are non-refundable.
Refunds will be processed within 5–7 business days after the item is received and inspected.

7. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact us within 48 hours of delivery with photos. We will gladly replace the item or issue a refund at no additional cost.